At Bookworms, customer satisfaction is our top priority. As the first milestone of our collaboration, we dedicate ourselves to creating three customized sample designs tailored to your needs. We understand that design preferences can vary, and if, for any reason, none of the samples meet your expectations, we want to make it right. We offer a full refund of the payment made for the samples, no questions asked. Our goal is to ensure that you are completely happy with the design process and confident in our ability to deliver the results you desire.
When you can ask for a refund
If you are a self-published author
If you need the design, the first milestone includes creating three sample designs specifically tailored to your needs. We'll work closely with you to adjust the designs until they meet your expectations. However, if you're not satisfied with any of the samples, we've got you covered. We'll gladly refund the full amount you paid for the samples without any hassle.
And if you already have the design and it's the formatting that's causing dissatisfaction, don't worry! We understand that layout plays a crucial role in the overall presentation. If you're not happy with the initial layout, we'll refund the full amount you paid for it. Our aim is to ensure that you're completely satisfied with our services and confident in our ability to meet your requirements.